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  • What payment methods are accepted by Honey Sparkle?
    We understand that different customers have different preferences when it comes to making payments, and we want to make it easy for everyone. We accept all major credit cards including Visa, MasterCard, American Express, and Discover. We also accept payments through PayPal, Apple Pay, Google Pay, and Shop Pay. So, whether you want to pay in cash or use your credit/debit card, we've got you covered. Just choose the payment method that suits you best, and we'll take care of the rest. If you have any further questions regarding payment methods or any other concerns, please feel free to contact our customer support team. We are always here to help you. Please note that payment options may vary depending on the country of purchase.
  • Can I purchase Honey Sparkle products in-store?
    While our full range of products is sold exclusively online, we do offer a small selection of products for purchase at our studio for those who have booked appointments with us. However, we highly recommend browsing our online store for the widest variety and convenience of shopping from the comfort of your own home. Our website is user-friendly and provides detailed information on each product, making it easy for you to find exactly what you need. Happy shopping!
  • Does Honey Sparkle ship internationally?
    Yes, we do offer international shipping. However, please note that shipping rates and delivery times may vary depending on the destination. Please check the shipping options and rates at checkout for more information.
  • When will my order arrive
    The processing time is 1-3 business days. Tracking information is sent via email once items have shipped. Shipping times may vary depending on location, shipment method, and other factors. Please keep in mind that weekends and holidays are not considered business days by Honey Sparkle or our shipping partners. As soon as your product ships, you will receive an email notifying you of all tracking information. This will help you keep tabs on where your package is at all times. Orders placed after 17h00 Friday or over the weekend will only be processed on the following Monday and be shipped within 1-2 business days.
  • What is your return policy
    Due to the nature of the items we sell, we are unable to return or exchange purchased products unless defective. This is for the health, safety, and peace of mind of our customers. Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned. This includes, but is not limited to: Teeth Whitening Products Cosmetic Products Skincare Products Additional non-returnable items: - Gift cards
  • What if an item is defective
    If an item is found to be defective within 15 days of purchase, we will replace it with the same item. Please contact us by emailing to advise of any defects. When sending your email, please include your order# as well as your full name for better assistance. The customer will be responsible for the cost of shipping the item back to us. Once the return is received and processed, we will send you a new replacement free of charge. Any returned item MUST include ALL original parts and packaging.
  • Can I cancel or change the delivery address for my order
    If your item has not already been shipped, you are able to cancel your order or request a change of delivery address. Please contact our customer service email: with your order #, for assistance. Kindly note that additionally delivery/handling charges may apply for all changes related to the change in delivery address. If your item has already been shipped, your order may not be canceled or changed. Please refer to our refund policy for any further questions.
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